The Joint Admissions and Matriculation Board (JAMB) has introduced a controlled process allowing candidates who have lost access to their registered GSM number or email account to update those details.
The service, which commenced on Monday, September 21, 2026, enables eligible candidates to change their registered GSM number, email address, or both. However, JAMB has placed strict conditions around the process, including biometric verification and a restriction that the service can only be accessed once.
Who Can Use the JAMB SIM and Email Change Service?
The option is intended for candidates who can no longer access the GSM number and/or email account previously registered with JAMB.
Candidates seeking to use the service must have their new GSM number and/or email address available. They are also required to provide a duly executed Court Affidavit, which must be scanned and ready for upload.
The process is not available through unauthorised individuals or channels. Requests are to be handled only at designated JAMB CBT (PTC/PRC) Centres, including applicable JAMB State Offices.
When Did the Service Start?
JAMB commenced the SIM swap and email change service on September 21, 2026.
The Board has also emphasised that the facility is subject to authentication and security controls. Importantly, a candidate can access the service only once, making it necessary to provide the correct replacement details when submitting the request.
Requirements for Changing the Registered SIM or Email
Before visiting a designated centre, candidates should ensure they have the items required to complete the process.
The stated requirements are:
- A new GSM number and/or email address.
- A duly executed Court Affidavit, scanned and ready for upload.
Candidates should also be prepared to complete biometric verification as part of the procedure.
How to Change Your JAMB GSM Number or Email Address
JAMB has outlined the following process for candidates using the service:
1. Log into JAMB e-Facility
Access the JAMB e-Facility using your existing credentials, Registration Number or Profile Code.
2. Make the Required Payment
Select “SIM Swap/Email Change Payment” and pay the prescribed fee.
The source does not state the amount of the prescribed fee, so candidates should rely on the payment information displayed through the official JAMB process rather than an unofficial figure.
3. Visit a Designated JAMB Centre
Proceed to a designated JAMB CBT (PTC/PRC) Centre and access the SIM Swap/Email Change Quicklink.
Where applicable, the service can also be processed at a JAMB State Office.
4. Retrieve the Candidate's Details
Enter your Profile Code or existing GSM number, then select “Fetch Details.”
5. Complete Biometric Verification
The candidate must undergo the required biometric verification before continuing with the update.
6. Select the Required Service
Choose the option that applies to your situation:
- GSM only
- Email only
- Both GSM and email
7. Enter the New Contact Details
Provide the new GSM number and/or email address, then upload the scanned Court Affidavit.
8. Submit the Update
Click “Update” to complete the process. A confirmation message will be displayed when the update has been successfully completed.
JAMB Restricts Access to Designated Centres
The service is not designed to be processed through unofficial agents, intermediaries or other unauthorised channels.
JAMB specifically directs candidates to use designated CBT centres, identified as PTC/PRC Centres, with State Offices included where applicable. Candidates therefore need to follow the stated channel when seeking to recover access to their registered contact details.
The restriction is particularly important because the service involves changes to personal information linked to a candidate's JAMB record.
Important Security Condition: Service Available Only Once
One of the key conditions attached to the new facility is that it can be used only once.
The Board has stated that the process is subject to strict authentication, reflecting the security measures attached to changes involving candidates' registered contact information.
For this reason, candidates should ensure that the new GSM number or email address they provide is correct before submitting the update.
Candidates Should Avoid Unauthorised Channels
JAMB has warned candidates against patronising unauthorised persons or channels for the SIM swap and email change service.
Anyone who needs to use the facility should follow the designated process through the approved JAMB CBT (PTC/PRC) Centres or applicable State Offices rather than relying on third parties.
Official JAMB Platform
JAMB's official website displayed on the service materials is:
The service materials also identify JAMB's official social media accounts as @jamb_hq.
What This Means for Candidates
The new facility provides a formal route for candidates who have genuinely lost access to the GSM number or email address attached to their JAMB records. Rather than being left without access to those registered details, affected candidates can now request an update through the prescribed verification process.
Because the service is available only once and requires a Court Affidavit, candidates should prepare the required information and documents before beginning the procedure. Following the official process at a designated centre is also important for protecting their personal records and avoiding unauthorised channels.
Eniola Educational Consultant will continue to provide educational, admission and JAMB-related updates to help candidates stay informed about important changes affecting their admission processes.
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